General Booking Conditions
Bookings will only be accepted from hirers who are twenty one (21) years of age or older. No single sex groups accepted unless otherwise agreed.
Only Persons on the booking form may stay at the caravan and no holidays sold or transferred without prior arrangement with dorsetcaravans4hire in writing.
Overoccupancy will not be tolerated. The total number of people must not exceed the capacity of the caravan. This may be four or six - Please check carefully before you book. The booking must not exceed the total occupancy.
We want our holidays to be enjoyable for all guests. In the unlikely event of anti-social behaviour, unruly behaviour or overoccupancy, you will be asked to leave the park immediately, without a refund
in the event that the park ask you to leave; for ANY reason, you will be required to leave immediately, without a refund in price.
The Hirer is responsible for the conduct of all persons listed on the booking form.
Strictly No Pets Permitted unless otherwise agreed.
Strictly non smoking inside the Caravan. – If you are found to be smoking within the caravan during your hire you will be asked to leave. If there are any The booking signs of smoking after you have vacated, your security deposit will be withheld.
The Caravan must be vacated by 10am on the morning of departure and keys returned to reception unless other times have been agreed in advance.
Check in is after 2pm, if arriving after 6pm please inform Haven Rockley Park directly as reception closes at 6pm.
Linen is not included in the hire price but can be added to your booking at £5 per person.
We DO provide Hand Towels, Bath Mat and Tea Towel, we do not provide bath towels, the hirer will need to bring their own.
Funworks Passes are not included in the hire price of the caravan. They can be purchased from reception on arrival. You cannot use any facilities without the passes.
The Caravan is be left clean and tidy in the same condition you found it in, if any further cleaning is required apart from the standard clean, £25 will be deducted from your security deposit.
Any damages or breakages during the hire will be deducted from your security deposit, in the event that a larger item in cost to that of the security deposit is required you will be invoiced accordingly.
The Hirer must adhere to Park Rules at all times, a copy of which can be provided on request. In the event this does not occur, Security staff at Rockley may ask you to leave.
Deposit, Balances & Payments
A 30% Deposit is required at the time of booking and balances due 4 weeks before the date of arrival.
A £50 Refundable Security Deposit is due with the balance of your booking and is refunded within 7 days of check out once the caravan has been checked for breakages/damage.
Arrangements can be made with the owner to make monthly payments in advance if this is preferable to the Hirer.
In the event of a cancellation – all deposits are un-refundable. Cancellations of less than 4 weeks will result in total cost of the holiday being held, unless there are exceptional circumstances which must be given in writing, this will be at the owners discretion.
Bookings will be held at the discretion of the owner until Deposits are received.
All Bookings are provisional until Deposits are received.
Deposits and balances can be paid by Cheque, Bank Transfer or Paypal (fee of 3.4% applicable for Paypal payments).
Upon Receipt of final Balance we will send receipts and Haven Booking Receipt Key Release Form which the hirer will need to take to check in, in order to obtain keys to the caravan on arrival.